As members of both the British Quality Foundation (BQF) and the Market Research Society’s Employee Research Group, we are committed to excellence.

We have undertaken self assessment against the BQF’s Excellence Model to identify our strengths and areas for improvement, and rigorously review our performance after the delivery of each project.

As active members of Chartered Institute of Personnel and Development we constantly seek to develop new ways of enhancing the relationship between employers and employees to improve business performance and make the workplace experience more rewarding.

We understand and have adopted the quality principles developed by the European Foundation for Quality Management (EFQM) and strive to consistently deliver Best Value to our clients.

Our Commitment to You
At BDI Surveys, our service proposition is enshrined in six key principles which underpin everything we do.
We promise to:

Make it easy to do business with us
  Our style is marked by an open, honest and straightforward approach

Provide what you want, when you want it
  We are responsive to your needs and will deliver your project to timetable

Offer you ideas to improve the way we do things with you
  BDI will think proactively about how to better our service to you

Manage your project within the agreed budget
  We budget realistically and will carefully monitor our expenditure

Be available to you when you need us
  BDI’s key Client Managers are readily accessible to you

Exceed your expectations
  Our aim is to go beyond your satisfaction – we want you to be delighted!